This Refund and Fraud Policy explains how seedvideoai.com ("Seed Video AI," "we," "us," or "our") handles orders, billing questions, refund requests, chargebacks, fraud, and abuse for SeedVideoAI.

If something goes wrong with your order or access, contact us at [email protected]. We review eligible refund requests individually and aim to handle billing concerns fairly.

Payments are processed by Stripe or another authorized payment provider. By completing an order, you authorize us and our payment processor to charge your selected payment method for the selected access.

Please review the selected plan, order details, renewal terms, billing information, and account email before completing payment. You are responsible for any taxes, currency conversion charges, card fees, bank fees, and local charges imposed by your financial institution or applicable law.

Billing questions should be submitted promptly to [email protected] with your account email, order reference, and a clear explanation of the issue so we can review the matter.

SeedVideoAI provides access to digital AI generation tools, including video, image, music, API, and related creative services. Because these services are digital, resource-intensive, and may be delivered or consumed shortly after payment, refund eligibility depends on the order status, account activity, technical records, and policy compliance.

We may modify, limit, pause, replace, or discontinue models, features, queues, output formats, or access methods based on provider availability, safety requirements, operational needs, or business decisions.

3.1 Refund Requests

We understand that billing or access issues can happen. If you believe there is a problem with your order, contact us and we will review the request based on the facts of the case.

3.2 Review Standard

Refund decisions are made at our discretion after reviewing the account, order, usage activity, payment status, technical records, and policy compliance. Approval of one request does not require us to approve other requests, and refunds are not automatic.

3.3 Situations We May Review

We may review refund requests involving duplicate charges, confirmed unauthorized transactions, or verified platform-side access failures that prevent normal use and cannot be resolved within a reasonable time.

3.4 Situations Generally Not Eligible

Refunds are generally not available for:

• Account suspension or termination caused by violation of our Terms
• Creating, attempting to create, uploading, requesting, or distributing prohibited sexual media
• Fraud, chargeback abuse, stolen payment methods, identity misrepresentation, account sharing, unauthorized API use, or automated abuse
• Dissatisfaction with AI output quality, prompt interpretation, style, accuracy, realism, similarity, queue time, model behavior, or feature availability
• Failure to review product descriptions, plan terms, renewal terms, or applicable policies before purchase
• Loss of access caused by your device, browser, network, payment provider, bank, region, third-party platform, or violation of law
• Orders that have already been used, partially used, delivered, renewed, or associated with generation activity
• Orders where the included usage balance has been consumed after purchase
• Fees charged by payment processors, banks, card networks, or tax authorities

3.5 Verification

We may ask for information needed to verify a request. Requests may be denied if they are unsupported, delayed, inconsistent with account activity, linked to account sharing, or connected to policy violations.

SeedVideoAI prohibits pornographic, sexually explicit, nude, fetish, erotic, or sexualized media. This includes prompts, uploads, edits, generated images, generated videos, generated audio, avatars, fictional characters, real-person likenesses, and attempted workarounds.

If we determine that an account has generated, attempted to generate, uploaded, requested, stored, shared, or distributed prohibited sexual media, we may immediately and permanently terminate the account without notice and without refund.

Before initiating a chargeback or payment dispute, contact us at [email protected] so we can review the issue and try to resolve it directly. Initiating a chargeback without first contacting us may result in account restriction while the dispute is investigated.

If a chargeback is opened, we may provide account records, order details, login data, generation activity, policy violations, and communications to payment processors, banks, card networks, fraud prevention services, or legal authorities.

Users who initiate false, abusive, repeated, or bad-faith disputes may lose access to the Service and may be responsible for dispute fees, collection costs, and other losses permitted by law.

We use internal systems and third-party tools to detect fraud, payment abuse, unauthorized access, automated abuse, suspicious generation behavior, and policy violations. We may review, delay, restrict, suspend, or cancel orders and accounts when needed to protect the Service and our users.

Prohibited conduct includes using stolen payment methods, sharing or selling accounts, evading restrictions, creating multiple accounts to bypass limits, submitting false billing information, abusing promotions, scraping the platform, attacking the Service, misusing API access, or attempting to conceal prohibited activity.

Accounts involved in fraud, abuse, prohibited sexual media, security attacks, or serious Terms violations may be permanently terminated without refund and may be reported to payment processors, fraud prevention networks, law enforcement, or other relevant parties.

We may update this policy at any time. Updated versions take effect when posted or otherwise communicated. Continued use of SeedVideoAI after an update means you accept the updated policy.

For billing, refund, fraud, or dispute questions, contact [email protected].